How can we help you?
Select who you are so we can show you the right support options.
Frequently Asked Questions
Everything you need to know before reaching out
Open the Ticket Portal above and create a new request. A clear description, any error messages, and a screenshot will help us get to the bottom of things quickly.
The more context the better — describe the problem, paste any error messages, add a screenshot, and let us know what you were doing when it happened. This saves everyone time.
Use the /assist command in Slack and let us know it is urgent. For critical issues affecting multiple people, please make that clear so we can prioritise accordingly.
This service is available to CarOnSale employees, group company employees and authorised contractors. Supported domains include @caronsale.de, @caronsale.com and @alphaonline.de.
Our team is available Monday to Friday, 08:00–17:00 CET. Outside these hours you are welcome to submit a ticket or send a Slack message and we will follow up on the next business day.
Visit our System Status page for live updates on any known outages or planned maintenance.